> ## Documentation Index
> Fetch the complete documentation index at: https://nuclom.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick fixes for common issues

## Quick fixes

Try these first:

1. Refresh the page (`Cmd/Ctrl + R`)
2. Log out and sign back in
3. Clear browser cache
4. Try Chrome or Edge

## Video playback

**Video won't play**

* Check your internet connection (5+ Mbps for HD)
* Disable ad blockers or privacy extensions
* Try a different browser

**No audio**

* Check device and player volume
* Try headphones to isolate the issue

## Uploads

**Upload failed**

* Supported formats: MP4, MOV, AVI, MKV
* Check file size against your plan limits
* Keep the browser tab open during upload

**Import not working**

* Reconnect the integration in **Organization Settings → Integrations**
* Verify you have access to the file in the source app

## Knowledge source sync

**Source not syncing**

* Check the connection status in **Settings → Integrations**
* Reconnect the integration if the OAuth token has expired
* Verify you have the required permissions in the source app (e.g., channel access in Slack, repo access in GitHub)

**Missing content from a source**

* Sync filters may be excluding the content — check channel and date filters in integration settings
* New content syncs incrementally; initial sync may take a few minutes for large workspaces
* GitHub private repos require explicit access during OAuth authorization

## AI processing

**Transcript or summary missing**

* Processing can take a few minutes for longer content
* Check the status indicator on the content page
* If stuck, contact support with the content URL

## Sharing

**Share link not working**

* Link may have expired — create a new one
* Password may be required — check with the sender
* View limit may be reached — generate a fresh link

**Access denied**

* Confirm you're signed into the correct organization
* Ask the video owner to update sharing permissions

## System requirements

| Requirement | Minimum                           |
| ----------- | --------------------------------- |
| Browser     | Chrome, Edge, or Firefox (latest) |
| Internet    | 5 Mbps                            |
| RAM         | 4 GB                              |

***

## Get help

<CardGroup cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@nuclom.com">
    [support@nuclom.com](mailto:support@nuclom.com)
  </Card>

  <Card title="Status page" icon="activity" href="https://status.nuclom.com">
    Check platform status
  </Card>
</CardGroup>

**Response times**

| Plan   | Response |
| ------ | -------- |
| Scale  | 48 hours |
| Growth | 24 hours |
| Pro    | 12 hours |